Team & Group Mediation Training

Adapt and strengthen your mediation skills to work with group dynamics in high performing teams, virtual teams and matrix management.  A team dispute will be brought to life involving several parties. Key actors are identified, such as immediate dominant personalities, bystander influencers and the presence or absence of line management function and senior line management influence. Other roles such as HR, Unions, mentors or internal OD can be factored in.

The course gives insights into hidden dynamics, strategies to manage complex relations and issues and the confidence to deploy a range of group skills.

The day will be dynamic and energetic with creative learning strategies and a strong focus on skills practice.

DURATION
£345.00

London - 173 Euston Rd, London, NW1 2BJ

The vast majority of mediation training focuses on two person disputes, often role plays are based on a line management relationship in conflict. Most mediation training models can be extended to include a third or fourth participant with careful design and management of the process. Once the numbers reach five or more then the issues, personalities and dynamics can become complicated and take on a life of their own. This can leave mediators feeling out of their depth and overly reliant on control strategies. This can damage rapport, limit information, close down engagement and submerge the real issues. 

The course gives insights into hidden dynamics, strategies to manage complex relations and issues and the confidence to deploy a range of group skills.

For experienced workplace mediators, OD consultants and facilitators looking for additional strategies, insights and confidence in working with group and team conflict.

We have retrained organisations that have had mediation training from 17 other mediation training providers, including 12 of the leading, national specialist workplace mediation providers. We are familiar with the mediation training models of specialist workplace mediation providers.

Session outline

  • Introduction to group theory and group process dynamics
  • Assessment strategy for multi-issue or multiple personality group conflict
  • Mapping the existing mediation model and process across to group settings
  • Core skills and qualities of a group mediator
  • How difference and diversity operates in groups
  • Facilitation, consensus and action planning
  • Limitations of consensus and the value of differences
  • Working with a range of personality types.

The day will be dynamic and energetic with creative learning strategies and a strong focus on skills practice.

Payment:

Must be made in full no later than 14 working days prior to the course start date. Grant or funded delegates may pay retrospectively.


Transfers:

The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course =15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.


Substitute delegates:

You can transfer a place on a course to a substitute delegate free of charge.


Cancellations:

The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%

Cancellations must be received in writing via email to training@stevehindmarsh.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page.

Testimonials

  • Excellent course, delivery pace was just right. Very engaging - role play had an excellent impact on learning. ...
    Pamela Bruce, Mediation Referral Manager, Department of Work and Pensions
  • Role play scenario was realistic and relevant in helping to develop my skills within our organisation. Good opportunity to practice in a safe environment. Pace of course and length appropriate to levels of concentration. Role...
    Sue Ticehurst, Mediator, Department of Work and Pensions.