Workplace Mediation Webinar (45 mins)

Acquire skills and techniques from your screen. This rich, insightful session is for experienced people managers & HR professionals who are already informally mediating and have no previous mediation training. The course covers common pitfalls and solutions when resolving conflicts.

The mediation webinar gives key skills and techniques that have been honed and refined through experience. A mix of presentation, question & answer and discussion live on your screen.

The course is restricted to six participants to ensure your questions are asked and answered.

The course also serves as a useful refresher if you have not mediated for a while and a top up on new and current developments in workplace mediation. 

For a full list of our on-line mediation training programmes through our WebEx integrated learning managment system, please email or call 0800 028 3866.


2.00 pm

This online mediation training session gives a rapid grasp how a mediator unlocks conflict and the tools used to reach resolution. The session highlights common pitfalls in trying to mediate, explains the reasons for blocks and difficulties and offers tips and strategies to move people forward.

For anyone with responsibility for resolving issues at the earliest stage; team leaders, supervisors, line managers, reporting officers, HR advisors, HR business partners, union reps, harassment contact officers, equality & diversity advisors, complaints officers, contracts managers and customer relations managers.

If you already informally mediate, this course will give you the skills, structure and words to boost both your confidence and performance in this area.

Online mediation training offers both convenience and savings and gives you techniques and strategies to take away and use immediately in the workplace.

Key skills, questions and techniques to achieve resolution:

  • why and where mediation fits best
  • how mediation principles keep you professional in difficult situations
  • the structure of the mediation process
  • when to mediate and when not to mediate
  • a mediator's top 3 approaches
  • a mediator's top 3 skills
  • the critical shift in focus in working as a mediator
  • mediation's win-win approach
  • the psychology of conflict
  • questions for win-win solutions
  • key techniques to change conflict thinking
  • accessing the positive in negative situations.

You will receive a copy of the presentation materials.

The webinar is easy to access and participate in. You can just observe if you wish or take an active part in the session. 

What do you need?

  • a connection to the internet
  • a lap top or PC with a webcam, either built in or attached
  • if you are in a busy work environment then a headset with a microphone would be ideal.

We will send you an email invitation on the morning of the webinar which will contain directions on how to join the webinar and download the course materials. 

Contact us for our full range of mediation training online webinars - send email.


Must be made in full no later than 14 working days prior to the course start date. Grant or funded delegates may pay retrospectively.


The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course =15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.

Substitute delegates:

You can transfer a place on a course to a substitute delegate free of charge.


The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%

Cancellations must be received in writing via email to and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page.


  • Excellent, very useful....
    Civil & Commercial Mediator
  • Very useful....
    Psychiatrist & Charity Trustee
  • Very good, useful take-aways....
    HR Manager
  • Brilliant. Exceeded all expectations....
    Carole Proctor, HR Advisor, Yorkshire Coast Homes.
  • The webinar was incredibly informative and excellent value for money and the documents provided will be really useful....
    HR Manager