National Certificate in Mediation Skills (6 day)

This course gives the positive behaviours, skills and confidence to prevent, resolve and transform disputes and conflicts. The course is for internal mediation teams or individuals wanting to work as a professional mediator. We provide a unique relational model and a values based approach to relationships in conflict, giving powerful strategies and the psychological keys to unlock conflict. The course is an insightful and challenging journey transforming experienced problem solvers into confident, competent mediators, giving a leading edge in successful employee relations. The course includes 12 months case support and service development advice. 

Available as a 5 day intensive course. For in-house options and other dates call 0800 028 3866 or email.

This accreditation is one of the few mediation courses listed on OfQual's Official Register of Qualifications and recognised by the QCF (Qualifications & Credit Framework). OfQual is the independent qualifications regulator for England and Wales.

NOCN Accredited Mediation Training  OfQual Official Register of Qualifications 


Birmingham - Aston Business School, Aston Triangle, B4 7ET

Bristol - Penny Brohn Centre, Chapel Pill Lane, Bristol BS20 0HH

Cardiff - Clayton Hotel Cardiff, St Mary St, Cardiff, CF10 1GD

London - 173 Euston Rd, London, NW1 2BJ

The Certificate in Mediation Skills offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace

  • A model of mediation that repairs and rebuilds working relationships
  • A set of skills, strategies and positive behaviours to deal with difficult negative conflict
  • A structured, step by step process
  • Techniques to engage conflicting parties, facilitate co-operation, and support people in taking responsibility for their own solutions

The mediation certification is accredited with the Open College Network at level 3, offering 3 units and 9 credits.

On word of mouth recommendation we have retrained delegates and organisations who have been previously trained by several of the UK's leading specialist workplace mediation providers. This is a significant achievement given the level of satisfaction with their previous training provider.

Participants on our certificate courses qualify for post-course career development advice and consultancy free of charge.

For details of our in-house mediation training rates see - here.

The course is suitable for internal mediation teams or individuals wanting to excel in mediation.

The course is a valuable investment for those wanting to change the culture on employee relations, including senior managers, HR professionals, employee relations managers, senior workforce & people managers, trade union representatives and change consultants.

The course can strengthen prevention and reduce escalation for front line managers, harassment & bullying contact officers, welfare officers, equality and diversity officers, EAP staff, and employment lawyers.

The course can also add value to the impact of internal coaches, external HR consultants, complaints managers, supply chain managers and contracts officers.

The course is highly relevant for anyone who deals with conflict on a daily basis and who wants more from difficult negotiations, complex communications and critical relationships.

The course is highly experiential and interactive with high levels of trainer demonstration, coaching and skills practice. The course offers insightful theory which will help you understand the psychology of conflict and help you to respond positively in complex and challenging conflicts. The course offers practical skills and techniques to help people reach resolution.

Course objectives:

  1. Understand the principles and theory of mediation
  2. Understand the psychology of conflict escalation and conflict resolution
  3. Create a safe environment within the mediation process
  4. Build rapport and trust with people in conflict
  5. Engage resistant people in a constructive process
  6. Maintain an impartial role
  7. Manage and structure the mediation process
  8. Facilitate co-operation and joint problem-solving
  9. Demonstrate anti-discriminatory practice
  10. Constructively manage difficult, conflict behaviours and strong emotions with appropriate control
  11. Strengthen sustainable resolution by addressing underlying psychological factors
  12. Assist people in conflict to achieve win-win outcomes
  13. Know when to mediate and when not to
  14. Understand your own development and support needs as a mediator.

Comprehensive course materials include

  • Scripts for key mediator inputs
  • Question lists
  • Mediation process maps and checklists
  • Typical conflict challenges and model responses
  • Ethical framework
  • Post course study pack
  • Full course assessment criteria.

The course is delivered over two runs of three days (Tue-Thu) with a week in between for reflection and practice.

For mediation courses on complaints resolution, homelessness, ASB neighbour & community conflict, student relationships and restorative justice see the section on - Community Relationships.



Must be made in full no later than 14 working days prior to the course start date. Grant or funded delegates may pay retrospectively.


The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course =15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.

Substitute delegates:

You can transfer a place on a course to a substitute delegate free of charge.


The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%

Cancellations must be received in writing via email to and must contain the full booking details including organisation name, booking and delegate contact details.

For full terms and conditions please see Terms and conditions page.


  • Thought provoking, intense, immensely rewarding. I thoroughly enjoyed myself. The course has opened my eyes into dealing with disputes in a different way....
    Mary Howell, Employee Relations Manager, House of Fraser
  • Very powerful course – challenging, stretching, thought provoking and rewarding. I’ve learned an incredible amount....
    Gian Fazey-Koven, Business Development Officer, University of Worcester
  • Excellent course, clearly expert in the subject and is an effective trainer in addition to a successful practitioner, which are two very different skill sets. Thoroughly enjoyed and benefited from it. Thank you....
    Annie Finlayson, Director of Corporate Development, PHS Hygiene
  • “Over the years I have been fortunate to work for organisations who have cared about my development. As part of my development, I have attended many training courses, and I can say with all sincerity...
    Pat Kiely, HR Consultant
  • Very intensive course from day one, but delivered in a relaxed and informative style. It has been by far one of the most rewarding courses I have been on. ...
    Howard Wright, Regional Officer, Unite
  • One of the most valuable courses I have attended. Provided me with challenge and development. Skills learnt can be used in a wider context beyond just mediation....
    Steve Larner, Head of Organisational Development, South Holland District Council
  • An excellent introduction to mediation and preparation for becoming a workplace mediator. A helpful blend of relevant theory, practical skills and opportunities to role play. Very enjoyable. Thank you. ...
    Professor Geoffrey Eliott, Director of Strategic Partnerships, University of Worcester