Internal Mediation Service - Case Study

"Mediation was a new area for us and we had to do quite a lot of research into the subject. As we intended to train some internal mediators, as well as potentially using professional mediation services, we needed to find a reliable training provider.

We selected Steve Hindmarsh Ltd through a competitive process. We weren’t just looking for a good price, but for high-quality training delivered by experienced trainers. Steve Hindmarsh Ltd had the experience we needed and we felt that they offered the best overall value for money.

Since we started working with Steve Hindmarsh Ltd they have provided considerable support even beyond the contractual training and mediation services. For example, even before we starting running the training courses, Steve himself reviewed our new policy and guidelines and gave us valuable feedback. He has also continued to provide advice on many aspects of using mediation, helping us as we gain experience. This “partnering” approach has been very useful and much appreciated.

The training delivered by Steve and his associates has been consistently evaluated as excellent. Participants have found that the skills they learnt on the course are not only relevant for mediation, they’re already using the skills much more widely in their daily work. The experience that the trainers bring to the courses is impressive, in the nature of the conflicts they have mediated and the depth of their experience."

Elayne Chapman, Personnel Manager - Training & Development, EUMETSAT.


We provide extensive support both pre-course and post-course to make the most of your mediation investment, see our in-house mediation training for details and our workplace mediation service development page for an overview.