Conflict Management System Design

Conflict Management System (CMS) design takes a holistic view of conflicts and disputes. Mediation is a positive step towards changing the culture of employee relations. Mediation's ability to secure solutions whilst securely managing HR responsibilities and business risks requires careful integration.

Managing access to the best process at the right time can help limit the costs of escalation. Mediation is a versatile process that can be used at any stage, ranging from an informal first step, or as part of return to work interviews, through to a stay in proceedings at tribunal.

Mediation's role within an employee relations framework, alongside both formal procedures and informal culture, requires an integrated approach. Talk with us about how mediation and conflict resolution processes can help prevent, de-escalate, resolve and repair conflicts.

See the 'Added Value' section here in In-house Mediation Training for a summary of the range of support we offer to a project.