About Steve Hindmarsh

The Team

A group of expert mediators and trainers who care deeply about working relationships and are passionate about conflict competence. We have been providing accredited mediation training for sixteen years, making improvements with each course, drawing on our challenging mediation case experience, identifying best practice and integrating the latest research.

On word of mouth recommendation we have retrained delegates and organisations who have been previously trained by over a dozen of the UK's leading specialist workplace mediation providers. This is a significant achievement given the level of satisfaction with their previous training provider. We are the provider of choice for the UK's busiest and most experienced mediators, offering significant value and boosting both performance and motivation.

Importantly we have listened to our clients and learners and found out what works best for them. This mix of market-leading expertise and 'what works' attention for our clients has lead to strong, effective relationships with our clients.


Steve Hindmarsh is one of the UK’s leading mediation trainers. Steve has been mediating and providing accredited mediation training for fifteen years. He has trained over 2,200 people in skills to mediate or resolve conflict and has over 2,700 hours mediating and resolving conflict. He has delivered mediation courses for over 200 organisations in UK and Europe and trained accredited mediator teams for over 80 in-house mediation services. Steve coaches and develops new mediation trainers.


All our associates offer the expertise and experience that comes from a minimum of ten years mediating and training mediators. Our practitioners carry active workplace mediation case loads.

Training to be a mediator is a challenging and rewarding experience and our trainers are adept at supporting you in getting the most from this powerful opportunity. All our trainers have a qualification in learning or training. Importantly all our trainers and mediators are deeply passionate about their work on both personal and professional levels. Our team offer a powerful and inspiring mix of practical experience, effective technique and insightful feedback.

All our trainers demonstrate their mediation skills live on the course; working through each stage of the mediation process giving you a real life working model based on actual case experiences.

Experience & Expertise

We tailor our courses both to client organisation and individual learner. We have extensive experience of training a wide range of HR professionals, managerial and operational staff.

We are able to quickly identify the issues specific to your role or organisational culture and adapt the course to meet those specific issues. Our clients include international global brands and public, private and voluntary sector clients. We work with clients employing diverse staff groups from across Europe and around the globe.

We deliver in-depth, practical skills training which produces confident, skilful mediators. We specialise in training internal mediation teams.

Customer Care

We offer bespoke, standardised, virtual and informal learning opportunities. We are adept at providing our clients with exactly what they want and adding value based on our experience and expertise. We provide extensive support both pre-course and post-course as part of on-going relationship built over time.

Quality Assurance - Nationally Accredited Mediation Training

We are a NOCN Recognised Centre. NOCN (National Open College Network) is recognised by the Office of Qualifications and Examinations Regulation (Ofqual) and the QCF (Qualifications & Credit Framework). We undergo external verification and an annual independent quality review through the NOCN. The mediation courses are accredited by the National Open College Network (NOCN). 

After year on year of exemplary external quality audits, we are pleased to announce we have been awarded Direct Claim Status for the issue of mediation certificates.

We are a member of the Mediation Standards Council. A sector specialist body that recognises mediation standards in the workplace mediation sector. We work to the European code of conduct on mediation and international mediation practice standards.

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